CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...

ITIL 4 Foundations Exam Solution Guide (2022 updated) PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service val...

WGU cloud foundations final review Questions and answers, VERIFIED. Roles played by an IT department when evaluating cloud computing vendors - -Explaning the application cycle Support in understanding performance perameters Support in defining criteria for providrer quality Incident management - -Core process of every organization that relies on IT services to maintain its business Cloud bursting - -moving the execution of an app to the cloud as needed (when traffic spikes) Cloud serv...

ITIL 4 Foundations Exam Solution Guide (2022 updated) 1. PESTLE (list): Political Economic Social Technological Legal Environmental 2. 4 dimensions of service management: organizations & people information & technology partners & suppliers value streams & processes 3. components of the service value system: inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value ...

ITIL Foundations Study Guide Review With Questions And Answers All Are Correct Answers Which of the following examples is a source of best practice? A. A hardware supplier B. A service management tool C. ISO / IEC 20000 D. A consultancy organization Correct Answer: Answer C: ISO / IEC 20000 as a standard is a source of best practice. Which is the CORRECT explanation of how a service facilitates an outcome? A. By enhancing the performance of associated tasks and reducing the effect o...